Booking a holiday yourself is certainly handy - but you could be saving effort and money by working with an experienced travel agent.  For business travellers and holiday seekers, sharing your travel requirements with a Fine Travel Consultant starts you on the path to getting the trip you really want.  As your travel agent, they will learn what you preferences are, and can find you the most cost-effective options.

Here are some of the frequently asked questions about our travel agency services

No, we operate in a very competitive marketplace and differentiate ourselves by the high quality of service we provide. We use our knowledge, experience, and the buying power of New Zealand’s biggest travel groups to deliver exceptional service at a competitive price.  Read more about the cost of business class flights booked through a travel agent.

Yes. As many airlines and hotels no longer pay agency commissions, the value a travel agent adds is recognised through fees. Our professional fees will be advised at the time of quotation.

Yes, we accept all major credit cards for transactions. However, on some transactions, we will have a cash price for cheques, cash and EFTPOS, and a retail price for other forms of payment.

Yes, we have access to virtually every special that is made available by all airlines or travel wholesalers to New Zealand travel agents. When you work with us you know you’re getting the best possible deal in the market.

Yes. We understand frequent flyer points can be an important part of your planned journey and are happy to discuss the best ways to use these. You can choose to redeem your points yourself, and we can add them to your booking so that you accumulate more points.  We generally won't make a points reservation on your behalf.

Yes, we can book travel from most places around the world and often do. However, please bear in mind some overseas fares are only available for sale from within the country of origin and we may charge a fee for this service.

Yes, and we love doing so. We know our country well and have considerable expertise in crafting journeys to suit all clients. Whatever your needs are, we can help!  Read more in our guide to Planning a New Zealand holiday.

Whether you’re planning a hard-earned break or the family’s annual holiday, weather is an important factor to consider as it can have a big impact on the enjoyment of your trip. Talk to our Fine Travel consultants about when would be most suitable to travel.

We are available from 8.30am to 5.30pm Monday to Friday but are also happy to meet at a time to suit outside these hours. We often reply after hours because of our flexible workplace.

Yes, we have a wide range of insurance policies to suit your specific needs and budget.

Yes.  Through our association with the Travel Managers Group you have the protection of IATA bonding so you can have complete confidence your investment with us is secure.