FAQs
Booking a holiday yourself is certainly handy - but you could be saving effort and money by working with an experienced travel agent. For business travellers and holiday seekers, sharing your travel requirements with a Fine Travel Consultant starts you on the path to getting the trip you really want. As your travel agent, they will learn what you preferences are, and can find you the most cost-effective options.
Here are some of the frequently asked questions about our travel agency services
Do you charge fees?
Yes. As many airlines and hotels no longer pay agency commissions, the value a travel agent adds is recognised through fees. Our professional fees will be included in your quotation and you can learn more about them here.
Can we pay with a credit card?
Yes, we accept Visa, MasterCard and American Express
Do you have access to all the specials that are advertised?
We have access to virtually every special that is made available by all airlines or travel wholesalers to New Zealand travel agents. When you work with us you know you’re getting the best possible deal in the market.
Can I use my frequent flyer points?
We don't accept frequent flyer points as a form of payment. We understand frequent flyer points can be an important part of the decision making process and we are happy to discuss the best ways to use these. You can choose to redeem your points yourself, and we can add them to your booking so that you accumulate more points. We generally won't make a points reservation on your behalf.
Can you book travel from overseas to New Zealand?
Yes, we can book travel from most places around the world and often do. However, please bear in mind some overseas fares are only available for sale from within the country of origin and we may charge a fee for this service.
Can you arrange itineraries for travel to New Zealand?
Yes, and we love doing so. We know our country well and have considerable expertise in crafting journeys to suit all clients. Whatever your needs are, we can help! Read more in our guide to Planning a New Zealand holiday.
When is the best time to travel to where I want to go?
Whether you’re planning a hard-earned break or the family’s annual holiday, weather is an important factor to consider as it can have a big impact on the enjoyment of your trip. Talk to our Fine Travel consultants about when would be most suitable to travel.
What are your office hours?
We are available from 8.30am to 5.30pm Monday to Friday but are also happy to meet at a time to suit outside these hours. We often reply after hours because of our flexible workplace.
Do you offer travel insurance?
Yes, we have a wide range of insurance policies to suit your specific needs and budget.
Are our deposits and monies paid for travel protected?
Yes. Through our membership and Bonding through the Travel Agents Association of New Zealand and our IATA Accreditation you can have complete confidence your investment with us is secure.