We value your privacy! We will never lease or sell your personal information. Period! Any information you give to Fine Travel will be held with the utmost care. We are committed to maintaining the security of personal information provided to us by you in accessing www.finetravel.co.nz or any of our other online platforms such as our Facebook, Twitter and Pinterest pages (“Website”). A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us at [email protected]. Capitalised terms in this Privacy Policy have the meaning given to them in our Terms and Conditions for our Professional Services.

This Privacy Policy (together with our Terms and Conditions for our Professional Services, Website Terms and Conditions of Use and any other documents referred to in those terms) describes how we treat personal information that we receive through your use of the Website. To the extent that there is any inconsistency between this Privacy and our Terms and Conditions for our Professional Services, our Terms and Conditions for our Professional Services shall prevail.


What information is collected about you and how do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to request a travel proposal, quotation, brochure from Fine Travel, participate in one of our promotions or subscribe to our e-mail newsletter lists. In response, we may ask for information such as your name, email address and postal address. In the event you opt to provide us with this information, we will only use it for the purposes set out in this Privacy Policy.

We may collect and hold information relating to you that you have provided to us, that we may have obtained from another source or from when you have used our Website. This information may include (amongst other information) your name, address, telephone numbers, lifestyle information and any other information collected in relation to your use of our products and services. We collect other information to help us understand how the Website is working and how we could improve it and/or our services. This may include URL of pages you visit or have visited, which operating system and browser you are using, your IP address, and the date and time of your visit. While we may publish aggregated information of this sort, we will not publish information about individual machines, and we only disclose and use it as set out in this privacy policy. If you post messages to our Website or blog, we collect and may keep the information in those messages.

Personal information collected by us may be used to:

• Plan and purchase travel arrangements
• Enter your email in our promotions
• Send promotional or marketing communications or surveys to you • Respond to your questions or suggestions
• Improve the quality of your visit to our site
• Verify your identity
• Enforce or apply the Terms and Conditions for our Professional Services
• Protect the rights, property or safety of Fine Travel, other users or others
• Conduct internal research
• Ensure that content from the Website is presented in the most effective manner for you and for your computer
• Allow you to participate in interactive features of the Website, should you choose to do so
• Notify you about changes to the Website
• Provide you with any services
• Deal with requests, complaints and other customer activities
• Provide you with technical support
• Do any other thing that you authorise

Any personal information you provide to us (via our Website or otherwise) will only be used for Fine Travel purposes or in joint promotions with a Principal. We do not sell or rent any of your personal information to any other party including any third-party joint promoters unless you have given us permission to do so. You may request to be removed from our mailing lists at any time. All our emails distributed to you will contain easy, online access to unsubscribe. We may also disclose your personal information when we believe it is appropriate for legal compliance and law enforcement, to facilitate court proceedings, to enforce our Terms and Conditions for our Professional Services and Website Terms and Conditions.


Permission for Use

Fine Travel may collect and use personal information that you submit at the Website in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Website at the point you submit such personal information.

By submitting personal information at the Website, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Website at the point you submit such personal information, and such consent will be presumed by Fine Travel, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

Resale or disclosure of information to third parties

Fine Travel does not sell, rent, loan, trade, or lease any personal information collected by our Website, including contact forms, download requests or email lists.

Information collected by our website and use of cookies

Fine Travel does collect information about how people are using our Website in order to improve the value of our Website and the materials available on the Website, for example, by use of cookies.

A cookie is a small piece of information stored on your computer and are commonly used by website providers. Cookies help us improve your user experience when you use our website and allows us to track and target the interests of users. You will need to enable cookies to use this Site.

Fine Travel may use a third party provider or providers to collect information such as the number of visitors on our site per day and which pages they visit. We may do this using a small piece of code on each page to count and provide this information to that third party provider. We collect this information and engage third party providers to help us understand how the Site is working and how we could improve it and/or our services and to support our marketing efforts. It is not provided to third parties for the purpose of their own commercial or marketing needs.

Privacy of our email lists

Individuals join our mailing lists and are added to our email database using the forms provided on our Website. We do not sell, rent, loan, trade, or lease the addresses on our mailing lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorized Fine Travel staff, including other list subscribers.

Unsubscribe policy

We strive to only send e-mails to those who want to receive them. If you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our newsletter email communications.

Storage of Information

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Linked websites

The Website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to read the privacy policy of each and every website that collects personally identifiable information.

Privacy Act and access to information

Any personal information that you disclose to us will be treated in accordance with the provisions of the Privacy Act 1993 (Act), so far as we are in control of the same, except that it may be supplied to Providers. We provide no warranty as to the policies of Principals and if you wish to consider the privacy policies of any Principal, you should request such information from them. 

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.

Changes to this Privacy Policy

The content of this Privacy Policy may be updated from time to time, so we suggest that you return to the Website on a regular basis and carefully read the information provided.

Any changes we may make to this Privacy Policy in the future will be posted on this page and will be effective immediately upon the posting of the amended Privacy Policy on the Website.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be sent to us by email [email protected] or discussed with us phone 0800 00 3463.