You’ve been waiting for the chance to again have an overseas holiday, visit friends and relatives, or lock in that important business meeting. You are finally ready to turn those plans into reality – however, you are asking yourself questions like: “How do I pull it all together to make sure I haven’t overlooked anything?”, “Have I found the best prices?”, “Is this airline reputable?”, “When am I going to have the time to book this”, or “Are there still any Covid-19 regulations I need to follow?”.
Although you’ve travelled before, concerns about whether you can find the best value for money, whether it will tick all your boxes and a lack of time are hindering you. On top of this, there are so many options (that always look great online!), it can be hard to know who to trust, let alone what to include or exclude.
While there are hundreds of travel websites at your fingertips, making travel agents seem unnecessary, this couldn’t be further from the truth. As Travel agents we offer a range of services, and have the practical day-to-day experience and tools to manage travel logistics. We also have access to specialist wholesalers with in-depth and unbiased knowledge of destinations and activities. In this article, we discuss the benefits of working with a travel agent.
Even an experienced traveller can benefit from sharing their plans with a travel agent. Think of that feeling of excitement when you bump into someone at a BBQ that has just come back from the place you are planning to visit – now imagine if that person could plan and book your holiday too. There may be no feeling worse than booking a holiday only to find out you have missed out on great information, advice and deals.
When you book with your travel agent, you have peace of mind they are available if something unexpected comes up. Avoid the frustration of being on hold with an overseas call centre.
You may be aware that from December 2021, the airlines that service New Zealand progressively announced that due to the impact of Covid-19 on airline profits, they would be cutting costs by significantly reducing the commissions paid to all travel agents.
This reduction in commission raises the question of who the travel agent provides services to, and who should pay for it. Even though it was the airline paying us commission, at Fine Travel we see ourselves as independent advocates for our clients’ best interests – not the airline’s. The itineraries we prepare were not influenced by the commission and our primary obligations are based on our clients’ needs.
We’ve reflected on the services we provide our clients, the value these services add to the process of booking airfares and how our services differ from other options for booking airfares (such as directly with the airline). The feedback we have received is that we save our clients time, reduce stress when things go wrong, and provide reassurance, particularly at a time when international travel is complex.
While many of our services are obvious, there are things we do behind the scenes to ensure your travel affairs run smoothly. For a typical airfare booking our services include:
To continue providing these services we have introduced a Professional Travel Services Fee. The fee varies depending on the complexity of the itinerary and the services required. It is generally no more than 3.5% of a Business Class airfare to the UK / Europe.
Fine Travel is a full-service travel agency that provides bespoke travel services to leisure and business clients in New Zealand. Located across the country, Fine Travel Consultants love sharing their industry and personal knowledge to provide you with the best itinerary, tailored-to-you travel experience. Covered by our Travel Agents Association of New Zealand Membership and Bonding, we take the stress out of planning and booking travel, giving you precious time to pack for your trip, rather than dealing with all of the logistics details.
Forget managing your bookings alone. Instead, choose to work with a Fine Travel Agent who will save you time, money and stress, ensuring your holiday experience is of the highest quality.